Policies

Respect

We ask that all of our patients be respectful towards clinic staff and vice versa. If there is a question or concern, we would be happy to discuss things in a courteous and non-confrontational manner. We have a zero tolerance policy for any type of abusive, aggressive or threatening behaviour, which would be considered immediate grounds for dismissal from the physician's practice.

Health Card

All patients are required to provide their health card (OHIP card) each time they visit. If you do not have a valid OHIP card, you will be asked to pay for your services when they are provided.

Unpaid Fees

In circumstances where a patient has refused to pay an outstanding fee without a reasonable justification for nonpayment, the physician may consider ending the patient-physician relationship and de-registering the patient from their practice.

Airborne Precautions

We require all patients that have a cough to wear a mask that can be found on the reception desk, in order to prevent the transmission of infection. Additionally, our clinic is a smoke-free, scent-free office, so strong perfumes/colognes are prohibited.

Narcotic Prescriptions

Narcotics and other controlled substances will not be prescribed nor renewed for walk-in patients. Please see your family physician.

Injections

All patients receiving an injection are required to wait at least 15 minutes in the waiting area afterwards in case of an adverse/allergic reaction. This wait time doubles to 30 minutes for allergy injections.

Missed Appointments

We require 24 hours notice for any appointment cancellations. Any patients cancelling appointments with less than 24 hours notice will be subject to missed appointment fees. Any patient who does not show up for a scheduled appointment, or who shows up over 15 minutes after the appointment start time, will also be subject to missed appointment fees. Receptionists are trained to notify patients about missed appointment fees when they are placed on file. Please do not complain or harass the receptionists about missed appointment fees, as they have no authority to modify or remove them. Instead, if there was an emergency extenuating circumstance that led to a missed appointment, then the patient may choose to wait until their next appointment to speak with their physician about the fee. Examples of valid emergencies include going to the emergency department, family emergencies, car accident, extreme weather, etc. Routine traffic and unexpected work duties are not considered emergencies. We ask that patients book their appointments with ample time to travel to the clinic and not at a time that they may be called in to work.

One Issue Per Visit

For the foreseeable future, each appointment for patients in the family practice will be limited to one issue per visit, with the exception being life-threatening or urgent problems. This is put in place to maintain adequate access to care and to prevent excessive wait times while we build the practice with only a small team of staff. This may change in the future once the clinic grows and we are able to add more staff or nurses.

CLINIC